Website Care combines hosting with the monitoring and maintenance listed in your chosen plan. Each subscription covers one named eligible WordPress website. Trilogy assesses the website before confirming suitability.
1. Identify the website and its needs
- Provide the website address and say whether it uses WordPress or another platform.
- Describe any shop, membership, custom code or other important functionality.
- Mention known faults, outdated or unsupported software, security concerns and the website’s current host.
- Say whether you already have Trilogy hosting or care for this website.
2. Compare the two scopes
Website Essentials includes Trilogy Unlimited hosting and SSL, automated daily website backups, backup and uptime monitoring, security alert monitoring, a quarterly human website health review and a monthly care report. It does not include routine WordPress updates.
Managed Website Care includes Essentials plus a monthly human review, managed WordPress core, theme and plugin updates, pre-update backup verification, key-page visual checks after updates, and rollback for covered update-related problems where safe and feasible. Its monthly care report is human-reviewed.
3. Check work outside the plan
Content changes, design, development, SEO, malware recovery and unrelated repairs are quoted separately. Essentials does not include emergency support. Complex, ecommerce, membership or compromised websites need individual assessment; remedial work or an individual proposal may be needed.
Monitoring and maintenance do not guarantee that every outage, attack or third-party failure will be prevented. The Unlimited hosting package name does not mean unlimited website care.
4. Request a suitability review
Use the care enquiry link below before choosing if you are unsure. If the website is already hosted by Trilogy, request a review rather than placing a second hosting order. Additional websites need separate care subscriptions.
