WordPress website care
Hosting and monitoring for one eligible WordPress website. Choose Managed Website Care for routine WordPress updates, with a clear monthly report included in both plans.
What the service is for
A care plan is a defined maintenance service, not open-ended technical support. Covered checks are scheduled, important activity is recorded and work outside the plan is explained before any additional charge is agreed.
Automated website backups are monitored so a failed backup can be investigated before recovery is needed.
Uptime monitoring helps identify when the website becomes unavailable, although no provider can prevent every outage.
Scheduled checks and covered maintenance are summarised in a straightforward monthly care report.
If a repair or improvement falls outside the plan, its scope and likely cost are explained before chargeable work begins.
Two levels of oversight
Both options include Trilogy Unlimited hosting and SSL for one named, eligible WordPress website. Trilogy Lite, Medium and Unlimited also remain available as standalone hosting plans.
First associate your website domain, then choose Website Essentials or Managed Website Care. The care level is selected at the configuration step.
For simple websites
£29per month
Hosting and monitoring, with a quarterly website review.
Includes Trilogy Unlimited hosting and SSL for one named website.
Content changes, repairs, development, malware recovery and emergency support are not included. Additional websites need separate care subscriptions.
For business websites
£69per month
Hosting, monitoring and routine WordPress updates, with a monthly review.
Includes Trilogy Unlimited hosting and SSL for one named website.
Content, design, development, SEO, malware recovery and unrelated repairs are quoted separately. Complex, ecommerce, membership and compromised websites need individual assessment.
Rolling monthly service with no fixed minimum term. Cancellation requires one calendar month's written notice. Service and billing continue during the notice period, and fees already paid are not refunded or credited for unused days, except where required by law or to correct a duplicate or supplier-error charge. When cancelling, you can choose to retain standalone Trilogy Unlimited hosting or end both care and hosting. Read the Website Care Service Agreement (PDF).
Already hosted with Trilogy Web Solutions?
Do not place a second hosting order. We will check the website, confirm which care plan is suitable and explain how your existing hosting and billing will be handled before anything changes.
Hosted elsewhere?
Website hosting, domain registration, DNS and email are separate services. Trilogy Web Solutions records each dependency and normally leaves existing email arrangements unchanged unless an email migration is separately agreed.
See what gets reported
Your report records the checks covered by your plan, any exceptions and the next steps. Essentials includes a quarterly human review; Managed Website Care includes a monthly human review and routine updates.
Illustrative sample only. This is a fictional example, not a customer report or a record of completed monitoring.
This sample illustrates the Managed plan. Essentials does not include routine WordPress updates or a monthly human website review. A real report includes the website, reporting period, check dates and unresolved items.
Clear boundaries
No. Monitoring and maintenance reduce risk and help problems get noticed, but no provider can honestly guarantee that every outage, attack or third-party failure will be prevented.
No. Content changes are estimated and approved separately. Keeping them outside the plans avoids unclear allowances and keeps the service boundaries fair.
Yes. Trilogy Lite, Medium and Unlimited remain available as standalone hosting plans for customers who prefer to manage their own website.
No. The hosting allowance and care service are different. Each subscription covers one named website and only the checks and maintenance listed in the chosen plan.
No. Every website is assessed. Unsupported software, malware, complex custom code, ecommerce and membership functionality may require remedial work or an individual care proposal.
A sensible first step
We will check where the website is hosted, how it is maintained and whether either plan is a suitable fit.
